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Claims

A claim is any event or circumstance that causes a loss or damage covered by an insurance policy. Our goal is to support you at this time, providing the necessary assistance and guidance to make the claim process as simple and efficient as possible.

A claim is any event or circumstance that causes a loss or damage covered by an insurance policy. Our goal is to support you at this time, providing the necessary assistance and guidance to make the claim process as simple and efficient as possible.

Basic procedure to follow in the event of a claim

Give timely notice to the company:

Immediately report any damage or anomalies (crushed boxes, damaged packaging, differences in package/weight) by mail to reclamos@isolutionssa.com and make a call to the operative or executive in charge.
The deadline for notifying damages or shortages is 3 days maximum, from the moment the damage or shortage becomes known.

DO NOT WITHDRAW the merchandise without notifying or requesting inspection:

If an inspector is required, he must appear at the place of damage within 24 working hours to evaluate the “environmental” conditions that may have caused the damage. If it is not necessary, we must wait for the insurer's authorization to remove the cargo, which speeds up the process.

Observe the documents:

Any damage detected at the corresponding transit point must be recorded in the logistics documents. Failure to do so exempts the previous carrier from liability.

Submit protest letters within the deadlines:

The protest letter is a formal notification required by insurers and their auditing entity to inform all carriers involved in the logistics chain.

Report a claim

Via WhatsApp
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reclamos@isolutionssa.com
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Transportation of Goods

  •  Complaint form
  •  Insurance certificate
  •  Commercial invoice
  •  Packing List
  •  Boarding Permit (CRT, Air Waybill, BL)
  •  Letter of claim to the carrier and its reply.
  • Letter detailing the amount to be claimed 
  • Detail of the sequence of the trip, with images.

Duly observe in the document of the carriers and/or warehousekeepers, before picking up or upon receipt of the goods.

  •  By presenting the Letter of Protest to all possible parties responsible for the damage (air/land/maritime), summoning them to a joint inspection when possible, depending on the circumstances of the case.
  •  Not to withdraw goods from port terminals or bonded warehouses without obtaining a joint inspection with the carriers or warehousekeepers.
  • Aerial: Seven calendar days from the time the cargo is placed at the disposal of the consignee or from the time the cargo should have arrived.
  • Maritime: three days since it was removed from the container at the port.
  • Land: If the damage is visible, remarks must be made on the transport document; if the damage is not visible, the time limit is generally 24 hours after delivery of the cargo.

Note: Failure to comply with any of these instructions may prejudice your rights to any indemnity that may be due under the terms and conditions of the policy contracted. The insured, consignee, shipper or any third party intervening on behalf of the holder of the insurable interest must comply with the foregoing.

RC Logistics Operators

  • Complaint form
  • Transport document (AWB, BL, CRT parent and child).
  • Proforma and/or commercial invoice.
  • Packing List
  • Proforma and/or utility bill.
  • Delivery document (remittance / waybill).
  • Notice of loss/claim received.
  • Photographs.
  • Certificate of origin
  • SENASA Act
  • Export clearance
  • Connecting land transit documentation (multimodal transport).
  • Cold Charter
  •  Instructions received and given to carriers
  •  Thermograph reading.

They shall forward the exchange of e-mails with the Exporter and/or Importer - as appropriate - concerning the contracting of the service / coordination of the transport.

By submitting the Letter of Protest to all possible parties responsible for the damage (air/land/maritime).

  • Aerial: Seven calendar days from the time the cargo is placed at the disposal of the consignee or from the time the cargo should have arrived.
  • Maritime: three days since it was removed from the container at the port.
  • Land: If the damage is visible, remarks must be made on the transport document; if the damage is not visible, the time limit is generally 24 hours after delivery of the cargo.

Note: Failure to comply with any of these instructions may prejudice your rights to the indemnity that may correspond under the clauses and conditions of the contracted policy.

Quote

Cargo Transportation Insurance
Liability Insurance for Logistics Operators
Container Insurance